FAQ's

Pickup is at Warana (We will email you the week of your event to provide you with the address, parking details and pickup time) Pickups are always Fridays but sometimes we can arrange Thursday, Saturday etc.

Yes we do! You can view the Delivery and Setup costs on the 'Shop All' page, then scroll down to 'Pickup & Delivery'.

At checkout you can select if you would like us to deliver to your area or if you would like to pickup from Warana.

Yes some of our range can be 30% deposit (The higher quantity and higher cost products) The remainder is due one week before your event.

Yes of course our items can be hired any day of the week. We can also setup your event any day of the week.

Some items have their own Terms which is listed on the Shop All page on that product but all are as below;

Deposit & Payments:

Payment in Full or on some items a 30% deposit is required to secure a booking on your confirmed date & time. The remainder of the total is due 7 or 14 days prior to your booking. In the event of cancellation less than 14 days prior to your booking the deposit will be forfeited.

Weather Conditions:

In the event of extreme or wet weather you must have a Plan B wet weather option. We do not refund due to this as another hirer missed out on your items that would have had a back up wet weather venue. We will keep our eye on the weather too the week leading up to your event day.

Assumption of Responsibility:

I, the hirer, acknowledge that I am fully responsible for the safety and wellbeing of myself, my guests, and any third parties present at the event. I will take all necessary precautions to ensure their safety throughout the duration of the event.

Care of Property:

I, the hirer, agree to exercise due care and diligence when using the equipment provided by The Perfect Occasion. I will not engage in any activities that could cause damage to the property and equipment. I agree, that in the event damages occur that a fee will be charged to the hirer. The amount will be determined by The Perfect Occasion relating to the level of damage. This happens mostly in transporting the items, you MUST cushion items while transporting with blankets/towels and not to be transported in the rain.

Release of Liability:

I, the hirer, hereby release The Perfect Occasion, its employees, agents, and representatives from any and all liability for any injuries, damages, losses, claims that may arise during the hire period.

Damage and Loss:

I, the hirer, understand that I will be held responsible for any damage, loss, or theft of property belonging to The Perfect Occasion, whether caused by me, my guests, or any third parties present at the event. I agree to promptly reimburse** The Perfect Occasion for any necessary repairs or replacements.

** Quotes will be provided for repair or replacement.